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Confirm speakers are plugged in and powered on.

If you are not able hear audio on a YouTube video the issue is system-wide with your computer/device. I DO NOT HEAR AUDIO ON YOUTUBE (OR VERY LOW AUDIO) VIDEO EITHER

Confirm all audio icons under all applications are not muted.

Confirm the Device (leftmost item) has volume slider pulled all the way to the top.

NOTE: You can resize the Volume Mixer by pulling the edge of the window so you can see ALL applications using audio on your computer.

Right click your mouse on the audio Speaker Icon.

There is a speaker icon next to the computer clock in lower right corner of screen on Windows computers. I HEAR AUDIO ON YOUTUBE VIDEO BUT NOT IN MY PROGRAM! This can confirm whether this lack of audio is an issue with your computer or within the program. If there is very low or no audio coming through your program, please click on this link to open in a new window and click on any video on the main page to confirm you are able to hear audio. If the issue continues - please see troubleshooting steps below: Please Note: that if you are viewing the program using the Microst Edge or Firefox browser, the audio can be muted and unmuted from the video viewer tab. If you are not connected using a remote environment, Please try the below suggestions to troubleshoot your audio issues.įirst, please try refreshing your entire viewer page by going to the Help tab in the viewer and clicking on the "Reload Viewer" text link to refresh the page and reload the program.

Please Note: If you are logging into a computer remotely using VPN, Citrix, or a cloud-based work environment, you may not hear the audio, so please log directly into your account page not using a remote environment.